Technical Solutions Engineer

1 day ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Client of Talentmate Full time

A Technical Solutions Engineer is responsible for providing technical assistance and support to customers. They identify and resolve technical issues, manage customer relationships, and collaborate with cross-functional teams to ensure customer success. The solutions engineer also conducts product demonstrations and provides training sessions to help customers optimize their use of the product.

Responsibilities

  • Provide technical support to customers via phone, email, and chat.
  • Diagnose and troubleshoot technical problems and provide timely solutions.
  • Collaborate with team members to escalate complex technical issues.
  • Conduct product demonstrations and training sessions for customers.
  • Participate in product development by providing customer feedback and suggestions.
  • Document technical knowledge base articles and help improve the support process.
  • Assist in creating and maintaining customer documentation and user guides.
  • Maintain strong customer relationships and ensure customer satisfaction.
  • Stay up to date with the latest technological advancements and industry trends.
  • Coordinate with internal teams to address product-related technical challenges.

Minimum Requirements

  • Bachelor's degree in Computer Science, Engineering, or related field.
  • Proven experience in providing technical support or solutions engineering.
  • Strong problem-solving and troubleshooting skills.
  • Excellent communication and customer service skills.
  • In-depth knowledge of software development concepts and programming languages.
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