Operations Supervisor
3 days ago
Job posted on
Location
Dubai
Functional
Logistics
Department
10_On Demand Logistics
Designation
Entity
Jeebly LLC
Business Unit
N/A
Number of Position(s)
1
Openings Valid Till
Company Description Job DescriptionJob Description: Operations Supervisor - Dark Store
Role Overview
We are seeking a proactive and detail-oriented Operations Supervisor to oversee and manage the day-to-day operations of a dark store. The ideal candidate will be responsible for supervising inbound logistics, order picking, packaging, and dispatch operations to ensure smooth and efficient workflows, meeting customer service expectations.
Key Responsibilities
- Daily Operations Management:
- Supervise and coordinate all dark store activities, including inbound shipments, inventory management, picking, packaging, and dispatch.
- Ensure all orders are processed accurately and dispatched on time to meet customer service level agreements (SLAs).
- Oversee the receipt and storage of inbound stock, ensuring accurate inventory updates and proper organization.
- Conduct regular cycle counts and stock audits to maintain inventory accuracy and minimize discrepancies.
- Supervise the picking and packaging processes, ensuring orders are prepared according to quality and accuracy standards.
- Monitor workflow efficiency and address bottlenecks promptly to maintain operational speed and quality.
- Manage and guide dark store staff, including pickers, packers, and warehouse assistants.
- Conduct daily briefings to align the team on operational priorities, safety protocols, and performance goals.
- Provide training and coaching to ensure high team productivity and adherence to SOPs.
- Identify opportunities to improve operational workflows and implement best practices.
- Resolve operational issues, such as stock discrepancies or order errors, in a timely and efficient manner.
- Ensure the dark store complies with all safety and hygiene standards.
- Conduct regular safety checks and enforce the use of proper equipment and procedures to maintain a safe working environment.
- Prepare and share daily reports on operational KPIs, including order accuracy, inventory levels, and dispatch performance.
- Communicate effectively with the Operations Manager and other stakeholders to provide updates and resolve escalations.
Qualifications and Skills:
- Bachelor's degree or diploma in Supply Chain, Business, or a related field (preferred).
- 2+ years of experience in warehouse, retail, or e-commerce operations.
- Strong understanding of inventory management, order fulfillment, and dispatch processes.
- Excellent leadership and people management skills.
- Proficiency in warehouse management systems (WMS) and basic reporting tools.
- Strong problem-solving skills and attention to detail.
- Ability to work in a fast-paced environment and manage multiple priorities.
What We Offer:
- A supportive and collaborative work environment in a rapidly growing industry.
- Competitive salary and benefits package.
- Opportunities for career progression and skill development.
If you have a passion for operational excellence and enjoy leading teams to deliver high-quality results, we'd love to have you join our team
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