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Debt Collection Executive

1 week ago

Dubai, Dubai, United Arab Emirates Caliberly Full time

Responsibilities:

  • Contact customers with overdue payments viaphone email or SMS to negotiate and recover outstandingamounts.
  • Educate customers about payment termspenalties and consequences of delayedpayments.
  • Develop repayment plans based oncustomers financial situations.
  • Maintainaccurate records of communication payment commitments and followupsin the system.
  • Resolve customer disputes orissues related to their credit card paymentspromptly.
  • Meet monthly recovery targets whileadhering to company policies and complianceguidelines.
  • Escalate cases for legal action orfurther followup when necessary.

Requirements:

  • High school diploma or equivalent; a bachelorsdegree is a plus.
  • 12 years of experience indebt collection preferably in credit cards orbanking.
  • Excellent communication andnegotiation skills.
  • Strong ability to manageand prioritize multiple caseseffectively.
  • Knowledge of credit card productsand debt recovery processes.
  • Ability to handlechallenging customers while maintainingprofessionalism.
KeySkills
Economics,FinancialServices,Exploration,Animation,Email Marketing,ACMaintenance
Employment Type : FullTime
Experience: years
Vacancy: 1