Customer Experience Expert

7 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Iconic IT Consulting Services Full time

Exciting OpportunityAlert: Were Hiring a Customer Experience (CX)Expert

Are you passionate aboutcreating exceptional customer journeys and driving customersatisfaction Do you thrive on innovation collaboration andleveraging insights to enhance experiences across all touchpointsIf so we have the perfect role for you

Position: Customer Experience (CX)Expert
We are looking for a dynamicprofessional who specializes in crafting seamless personalized andengaging customer experiences.

KeyResponsibilities:

  • Map andoptimize customer journeys to identify pain points and enhanceinteractions.
  • Analyze data using tools likeGoogle Analytics Power BI and Tableau to extract actionableinsights.
  • Design omnichannel strategies forcohesive customer experiences across platforms.
  • Leverage CRM tools (Salesforce HubSpot) and CX platforms(Zendesk Medallia) to track and improve KPIs such as NPS CSAT andCLV.
  • Collaborate with crossfunctional teams toalign customer experience initiatives with businessgoals.

Tools &Technologies:

  • CRM Tools:Salesforce HubSpot MSDynamics
  • SurveyPlatforms: Qualtrics EFM
  • Analytics Tools:Tableau Power BI
  • Design Tools: FigmaSketch

DesiredSkills:

  • Empathy andemotional intelligence to connect with customersauthentically.
  • Strong problemsolving andconflictresolution abilities.
  • Creativity toinnovate and enhance customer engagement strategies.
  • Leadership and storytelling to inspire teams andstakeholders.

Location: Abu Dhabi

If youre ready to be the driving force behindtransforming customer experiences and contributing to businesssuccess wed love to hear from you

Apply Now: Send your CV to
For inquiries connect with us directly.

Dont miss this opportunity to make a meaningfulimpact

#CustomerExperience#CXExpert #CXStrategy #HiringNow #CRMTools #CustomerCentricity#CareerOpportunity

Feel free topersonalize and share this post with your network. Lets makecustomer experiences extraordinary

Key Skills
HrExecutive Recruitment,Internship,AIX,Fleet,Information TechnologySales
Employment Type : FullTime
Experience: years
Vacancy: 1

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