Guest Services Agent

6 days ago


Dubai, Dubai, United Arab Emirates Minor International Full time

The Guest Service Agent is a keyrepresentative of our hotel and the Minor Hotels brand. He or she creates one of the most powerful first impressions to ourguests.  He/she must have a friendly outgoing personalityand genuinely interested in meeting and serving new guests from allover the world.  The position necessitates being aninformation provider receiver diplomat problem solver salespersonhotel representative public relations agent coordinator ofactivities and accountant all performed with the utmost politenessefficiency and friendliness.

The keyresponsibilities for this positionare:

  • Provide exceptional guest serviceby anticipating needs handling inquiries and ensuringsatisfaction
  • Maintain comprehensive knowledgeof hotel products services andfacilities
  • Manage room inventory generatereports and ensure accurate billing using OperaCloud
  • Train and assist colleagues in OperaCloud usage for smooth operations
  • Take personalresponsibility for service quality and guestsatisfaction
  • Suggest innovative solutions toenhance guests Minor Hotelsexperience

Qualifications:

  • Must have atleast two years of experience in the hotelindustry
  • Must have good communicationskills.
  • Experience in OperaCloud

RemoteWork :

No

EmploymentType :

Fulltime

Key Skills
RestaurantExperience,Customer Service,Hotel Experience,Taleo,HospitalityExperience,Cashiering,Food Safety Experience,Guest RelationsExperience,Animal Handling,Front Desk,Guest Services,PhoneEtiquette
Experience: years
Vacancy: 1
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