Learning & Development Senior Specialist
3 days ago
Role Purpose:
Design, develop, implement, and measure learning and development programs ensuring that all programs are customized to DCT's specific requirements and achieve the desired benefits.
Key Responsibilities:
- Learning and Development Planning:
• Identify DCT employees' training needs in coordination with sectors/departments to obtain a concise training needs inventory.
• Analyze and identify organizational needs and develop learning strategies to address learning, development, and cultural needs.
• Support in collaborating with Talent Development Units to identify training needs and training that can be met internally.
• Assess training needs through surveys, interviews with employees, consultations with managers or instructors.
• Develop, implement, facilitate, and evaluate L&D methods and programs for all production positions at DCT.
• Design and implement learning and development policies, guidelines, processes, systems, and practices to ensure that outcomes meet current and future business needs and develop, motivate, and engage employees.
• Contribute to developing, implementing, facilitating, and evaluating training methods and programs for a variety of topics including leadership, soft skills, organizational development, and other programs as needed.
• Evaluate and coordinate external training opportunities while maintaining budget responsibility.
• Design and create online learning modules and course materials. - Learning and Development Operations:
• Conduct orientation programs for new joiners and P&P teams specific updates and ensure that candidates receive induction within their probation using the Basic Job Knowledge and successfully complete their probation.
• Train, develop, coach, and mentor all new joiners in accordance with the DCT culture.
• Create and coordinate Induction plans for the new managers starting in the business.
• Contribute to managing all specific L&D requirements and ensure training is delivered to the required standard.
• Implement post-course assessment and action plans for DCT employees following the in-house training courses to measure the productivity of the time spent in training.
• Assess the success of development plans and help employees make the most of learning opportunities.
• Design and deliver e-learning courses, workshops, and other trainings in collaboration with training centers/ training service providers.
• Schedule and track associate training programs, attendance, and certifications.
• Review and analyze training feedback to identify areas for continued improvement. - Shared Activity:
• Carry out any other duties and responsibilities related to the role at the request of the direct manager.
• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
• Demonstrate compliance with the organization's values and ethics at all times to support the establishment of a value-driven culture within the organization.
• Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes, and practices considering global standards, productivity improvement, and cost reduction.
Communication and Business Relationships:
Internal: DCT Relevant Sectors / Departments
External: Service Providers, Consultants, Training Centers, Government and private entities
Qualification:
• Bachelor's degree (Master Preferred) in Human Resources Management, Organizational Psychology, Business Administration, or any other degree within the relevant industry.
• Professional certification in human resources is preferred.
Experience:
• 3 to 5 years of experience in Learning and Development or any other experience within a similar role or industry.
Skills:
• Full professional English proficiency both in speaking and writing.
• Arabic bilingual desirable but not mandatory.
• Skilled in MS Office (PowerPoint, Word, and Excel).
• Knowledge and functional understanding of the tourism industry, regionally and globally.
• High level of competency in relevant software applications.
• Self-motivated with a proven ability to complete work in a timely manner.
• Ability to quickly integrate with existing business software tools and knowledge of other relevant industry software.
• Excellent written and verbal communication skills - including appropriate stakeholder alignment.
• Evidence of creating, implementing, and managing policies and procedures.
• Ability to multi-task and prioritize work effectively.
• Ability to work under own direction and high degree of initiative.
• Knowledge in HR Learning and Development leading practices.
• Extensive knowledge and understanding of Learning and Development techniques.
Company Industry:
- Travel
- Tourism
Department / Functional Area:
- HR
- Human Relations
- Industrial Relations
Keywords:
- Learning & Development Senior Specialist
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