Membership Director
6 days ago
About the Role:
We are seeking an experienced and strategic Membership Director to lead and grow the membership program for a premier luxury concierge company catering to High-Net-Worth Individuals (HNWIs). This role is responsible for developing membership acquisition strategies, maintaining strong relationships with existing members, and ensuring an unparalleled level of service that enhances member loyalty and satisfaction. The ideal candidate will have a deep understanding of luxury lifestyle services and a strong network within the HNWI and UHNW community.
Key Responsibilities:
- Develop and implement a strategic plan to attract and retain HNWI members, ensuring continuous growth of the membership base.
- Build and nurture relationships with existing members, ensuring personalized engagement and exclusive service offerings.
- Oversee the onboarding process for new members, ensuring a seamless and high-touch experience.
- Identify opportunities to enhance the membership program through exclusive partnerships, unique events, and premium service enhancements.
- Work closely with the business development and marketing teams to design and execute targeted campaigns for member acquisition and retention.
- Establish and maintain relationships with luxury brands, premium service providers, and high-profile networks to offer exclusive benefits to members.
- Monitor and analyze membership data, feedback, and industry trends to refine and improve the program.
- Ensure all membership tiers and benefits are delivered at the highest level of excellence.
- Represent the company at high-profile industry events, networking functions, and private gatherings to promote membership opportunities.
Requirements:
- Proven experience in membership management, VIP client relations, or luxury hospitality within a high-net-worth environment.
- Strong sales, networking, and relationship-building skills with a track record of engaging HNW and UHNW individuals.
- Exceptional English communication, presentation, and negotiation skills.
- Deep knowledge of luxury lifestyle, hospitality, and concierge services.
- Highly strategic, self-motivated, and results-oriented, with the ability to work independently.
- Strong understanding of CRM systems and data-driven membership engagement strategies.
- Willingness to travel and attend high-profile events as required.
If you have a passion for delivering unparalleled luxury experiences and the expertise to drive membership growth, we would love to hear from you.
Seniority levelMid-Senior level
Employment typeFull-time
Job functionBusiness Development, Sales, and Strategy/Planning
IndustriesHospitality, Bed-and-Breakfasts, Hostels, Homestays, and Food and Beverage Services
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