Telephone Operator

1 week ago


Dubai, Dubai, United Arab Emirates Grand Excelsior Hotel Full time
Job Responsibilities
  1. Answers and deals with all calls in a professional manner and to the hotel standard.
  2. Maximizes sales and revenue for the hotel by maintaining a sales attitude at all times.
  3. Ensures the correct operation of the switchboard to effect the fast and efficient transferring of internal and external calls.
  4. Ensures all guest requests, including wake-up calls, are actioned speedily and in accordance with procedures as laid down by the Front Office Manager.
  5. Maintains the security of information relating to customers and personnel in the hotel.
  6. Demonstrates a high level of product knowledge of the hotel and local area.
  7. Keeps the Front Office Manager & Duty Manager fully aware of any relevant feedback from either customers or other departments.
  8. Ensures all charges are allocated in accordance with the hotel credit policy.
  9. Answers all telephone calls correctly as per the following script: 'Dhow Palace, Name of the Hotel, wish according to the time of the day, how may I help you?'
  10. Complies with all hotel policies while dealing with guests.
  11. Performs all tasks as per the Standard of Performance manual.
  12. Handles guest and employee inquiries in a courteous and efficient manner and reports guest complaints or problems to supervisors if no immediate solution can be found, assuring follow-up with guests.

Job Type: Full-time

Education:

Experience: Front Office Telephone Operator: 2 years (Preferred)

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