
S P A Enterprise Services
6 days ago
Note: Job Location: Dubai (Onsite Position)
Job Description:
Responsibilities:
- Well versed in ISU - Customer Service Base customizing and configuration.
- Must have strong experience in SAP ECC 7.0 Customer Service (CS) integration with rest of the SAP components such as Project Systems (PS), Finance (FI/FICA), Controlling (CO), Logistics (SD/MM/PP).
- Hands-on configuration Knowledge in the following areas:
- Interaction Center.
- Move-in.
- Move-out.
- Service notification.
- Expertise in Queues (TRFC/QRFC) handling and troubleshooting.
- Experienced in SAP Business Master Data / Technical Master data configuration.
- Should have hands-on experience and architectural knowledge on SAP CS module with specific focus on interaction with third-party systems SYCLO, Work manager, and MRS.
- Well versed in Functional workflow design.
- Knowledge in web service integration with SAP S/4HANA.
- Knowledge in Mobile Applications like Fiori, etc.
- S/4 HANA Customer Management implementation will be an added advantage.
- Expertise in S/4HANA CMM WEB-UI Interaction Center, Complaints, and Customer service process.
- Should have hands-on experience and architectural knowledge on S/4HANA CMM module with specific focus on interaction with third-party systems IVR and CTI.
- Experienced in SAP Collection management WEBUI integration.
- IC web Client and SAP S/4HANA CMM Integration.
- Well versed in base customizing and WEBUI configuration.
- Module Expertise in SAP S/4HANA Service.
- Strong change management, business process mapping, and re-engineering experience required.
- Candidate must have good interpersonal skills, analytical skills, problem-solving skills, and technical documentation skills.
- One full life cycle implementation of SAP S/4HANA CS & CMM is an additional plus.
- Independently be able to work on project requirements in his/her specific work streams with quality deliverables.
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