Technical Support Response Associate GSOC

Designation: Technical Support & Response Associate (GSOC)Next Level Manager: Operations Manager TechnicalLocation of Position: Dubai UAE. The role may require occasional travel for installations and troubleshooting of equipment.Purpose of Role: This vital frontline role sees applicants working as part of a team delivering risk management services to our clients across the globe. You will provide adaptive technical support to clients related to our integrated solutions from our 24/7 Global Security Operations Center (GSOC). Youll solve diverse technical challenges for clients operating in complex environments worldwide requiring a blend of technical aptitude creative problemsolving and excellent communication skills.Contact and Cooperation: Internal teams across Sicuro Group companies and direct client engagementKey Responsibilities:1.    Technical Problem Solving o    Troubleshoot hardware and software issues across our suite of tracking/telematics communication and software platformso    Advise clients of techo    Use analytical thinking to diagnose complex technical problemso    Leverage appropriate tools including AI to enhance efficiency and solution delivery2.    Client Support Excellence o    Deliver responsive and personalized technical support via multiple communication channelso    Understand clients operational contexts to provide relevant solutionso    Explain technical concepts clearly to nontechnical clientso    Build strong client relationships through reliable support and followthrougho    Supporting planning and managing journey management tasks around the world for corporate customers as per established SOPso    3.    System Management & Optimization o    Monitor and maintain various technical systems including GPS tracking communication platforms and security applicationso    Configure and optimize systems based on client requirementso    Support data analysis and dashboard managemento    Assist with system integrations and updateso    Troubleshooting and debugging code.o    Researching and designing new software systems websites programs and applications.4.    Emergency Response Support o    Monitor alert systems and respond according to established protocolso    Coordinate with relevant parties during critical situations ensuring intricate understanding of Sicuro SOPs o    Maintain calm and structured communication during highpressure scenarioso    Document incidents thoroughly for analysis and improvement5.    Continuous Improvement o    Identify opportunities to improve internal support processes and develop automations by leveraging AI tools and other existing systemso    Contribute ideas for service improvemento    Stay current with emerging technologies relevant to our services  Qualifications : Essential    Technical background or education in a relevant field (computer science computer engineering IT electronics telecommunications or similar)     Proficiency with technology tools including comfort with learning new systems    Proficiency using AI tools to enhance productivity and problemsolving    Excellent communication skills with ability to explain technical concepts clearly    Experience providing technical support in a customerfacing role    Strong problemsolving abilities with a creative adaptable approach    Ability to manage coordinate and prioritise multiple tasks in a fastpaced environment    Adaptability to work in a 24/7 operational environment and perform calmly under pressure     Selfmotivated with ability to work independently and as part of a team often with little need for direct supervisionPreferred    Coding or scripting knowledge (Python JavaScript R Language C)    API integration experience    Experience supporting clients in high pressure situations    Knowledge of data analysis and visualization    Background in emergency response or operations centre environments Additional Information : This role offers the opportunity to work with diverse technologies while developing creative solutions for clients operating in complex environments worldwide. The ideal candidate will be technically versatile customerfocused and able to think beyond conventional approaches to solve unique challenges. Remote Work : No Employment Type : Fulltime Key Skills Feed,Fund Management,Apache Tomcat,Database,Linux Experience: years Vacancy: 1