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Insurance Administrator

2 weeks ago

Dubai, Dubai, United Arab Emirates ساغا انترناشيونال Full time

Job Purpose:

The Claims and Insurance Administrator is responsible for managing all aspects of building insurance, including policy administration, claims management, and risk assessment, in strict compliance with Dubai's regulatory framework, particularly Law No. 6 of 2019 concerning Jointly Owned Properties. This role ensures adherence to the insurance requirements mandated by the Dubai Land Department (DLD) and the Real Estate Regulatory Agency (RERA), facilitates communication with insurers and adjusters, and supports risk mitigation initiatives. Additionally, the position ensures that Owners' Associations (OAs) and property management entities maintain adequate insurance coverage as required by law and efficiently handle claims related to common areas and jointly owned properties.

1) Job Responsibilities / Accountabilities:

  1. Insurance Policy Management (Renewals, Updates, and Compliance) -
  • Administrator oversees all building insurance policies, including property damage, public liability, and other relevant coverages, specifically for: Jointly Owned Property (JOP) Insurance and Professional Indemnity Insurance.
  • Review the Reinstatement Cost Assessment (RCA) or Building Valuation to ensure adequate coverage, considering inflationary adjustments.
  • Obtain multiple insurance proposals by initiating via public tender via Munaqasat (Mollak System), ensuring regulatory compliance with DLD / RERA requirements.
  • Prepare a comprehensive comparison sheet for the technical and commercial offers, highlighting key factors such as:
  • Sum Insured
  • Loss of Rent / Temporary Accommodation Coverage
  • Third-Party Liability
  • Machinery Breakdown Coverage
  • Owners' Committee Liability
  • Sabotage & Terrorism Coverage
  • Premium Amount
  • Warranties & Subjectivities
  • Monitor policy renewals, negotiate terms with insurance providers, and ensure continuous coverage without lapses.
  • Review and recommend appropriate insurance coverage levels for jointly owned properties, common areas, and facilities, ensuring optimal protection.
  • Maintain an updated insurance register, tracking policy details, renewal dates, and coverage scopes for effective policy management.
Handling Insurance Claims (Reporting, Documentation, and Follow-ups) -
  • Lodge, track, and manage insurance claims related to property damage, third-party liability, and other covered incidents, ensuring compliance with policy terms and conditions.
  • Prepare and submit comprehensive claims documentation, including detailed incident reports, repair estimates, and relevant legal records, in adherence to specified timelines.
  • Coordinate with insurance companies, loss adjusters, legal teams, and property managers to facilitate smooth communication and expedite the settlement of claims.
  • Review and resolve claim disputes, ensuring that settlements are fair, accurate, and aligned with the best interests of the company or Owners' Associations (OAs).
  • Maintain an organized claims database to track historical claims, identify trends, and enhance risk management strategies through continuous analysis.
Financial & Administrative Management -
  • Review and verify insurance premium tax invoices in coordination with the Finance Department to ensure accuracy and timely payments.
  • Provide support to the Community Managers in their annual budgeting for insurance-related premiums.
  • Maintain all insurance-related records in an organized and accessible manner for audits and compliance reviews.
  • Provide monthly/quarterly reports on insurance status, claims activity, and risk exposure to senior management.
Risk Assessment & Compliance -
  • Coordinate with QHSE or FM Technical team for the risk assessments of all insured properties to identify potential vulnerabilities and develop effective risk mitigation strategies.
  • Collaborate with the Community Operations team to ensure compliance with the "Risk Improvement Measures (RIMs)."
  • Maintain up-to-date Dubai Civil Certificates to ensure compliance.
  • Work closely with health and safety teams to develop and implement proactive measures that minimize insurance claims, including the requirement for Fire Drill Reports.
  • Keep updated on the safety protocols within the community.
  • Oversee the enforcement of Community Rules to ensure safety and compliance at all times.
Coordination & Communication -
  • Act as the primary point of contact for all insurance-related inquiries from insurers.
  • Keep records of Insurance Reports, Policies, Tax Invoices, Payment Receipts and Claims related documents.
  • Coordinate site inspections with insurers, risk assessors, and maintenance teams to validate claims and ensure policy compliance.
  • Preparation of reports, presentations, and analysis as may be required from time to time.
  • Reviews and analyses reports received from the internal team.

2) Qualification:

Bachelor's degree in Business Administration or Risk Management preferred or related field.

Knowledge of insurance administration.

3) Experience and Skills:

3 to 5 years experience in insurance administration and claims management.

Proven track record in aligning insurance practices with the strategic goals of an organization, particularly within real estate or property management.

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