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IT Helpdesk

2 weeks ago

Dubai, Dubai, United Arab Emirates Accumed Practice Management DMCC Full time

Job Title: IT Helpdesk

Location: UAE

Responsibilities:

  • Act as the first point of contact for IT support, efficiently managing incoming requests via phone, email, and chat.
  • Diagnose and troubleshoot hardware and software issues, providing solutions or escalating as necessary to ensure quick resolution.
  • Maintain accurate documentation of support requests, resolutions, and technical procedures in the helpdesk system.

Desired Candidate Profile:

  • Diploma/Bachelor's degree in IT/Computer Science
  • Experience: 2-3 years in IT support/helpdesk

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