Senior Professional Services Technical Architect, META Remote, United Arab Emirates

Senior Professional Services Technical Architect, META Remote, United Arab Emirates GitLab is an open‑core software company that develops a comprehensive AI‑powered DevSecOps Platform used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co‑create the software that powers our world. By integrating AI into our products, including Duo Enterprise and Duo Agent Platform, we help customers get AI benefits at every stage of the SDLC. At GitLab, we embrace AI as a core productivity multiplier and expect all team members to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. Our high‑performance culture is driven by continuous knowledge exchange, enabling team members to reach their full potential while collaborating with industry leaders to solve complex problems. An overview of this role As a Technical Architect in Professional Services, you will act as a customer‑facing technical expert within our Professional Services and broader Customer Success teams. You will work closely with Engineers, Project Managers, and Solution Architects to design, build, and support GitLab‑based solutions that help customers achieve their business and DevSecOps goals. Your work will directly impact how customers architect, operate, and optimize their GitLab environments, helping them modernize their software delivery practices at scale. What you’ll do Lead the design, development, and support of GitLab‑related Professional Services projects, ensuring high‑quality technical delivery for customers. Own the full software development lifecycle for consulting engagements, from technical discovery and solution design through implementation and production support. Translate customer business goals and technical requirements into detailed GitLab solution designs, architecture, and implementation plans. Work closely with customer project teams, including Project Managers and technical points of contact, to define, prioritize, and deliver work at the task level. Deliver consulting services in areas such as source code management migration, cloud architecture, GitLab development practices, and CI/CD consulting. Mentor Professional Services and partner consultants by sharing best practices, implementation strategies, and effective communication approaches. Create and maintain documentation, delivery kits, training materials, case studies, and internal best‑practice methodologies to support repeatable, scalable delivery. Stay current with new GitLab features, fixes, and releases, and share relevant updates with the Professional Services Engineering team to enhance customer outcomes. What you’ll bring Demonstrated progressive enterprise‑level software development experience, ideally across multiple languages or environments. Strong expertise in Git and source control systems, with a solid understanding of branching strategies, code review, and release workflows. Experience delivering consulting services in at least two of the following areas: source code management (SCM) migration, cloud architecture, software development, or continuous integration/continuous delivery (CI/CD). Proven experience working with DevOps platforms, with the ability to design, implement, and support GitLab‑related solutions for customers. Ability to lead technical discovery and design sessions, translate customer goals and constraints into solution designs, and clearly document and communicate recommendations. Effective communication and presentation skills, with experience influencing and collaborating with internal team members, customers, and partners. Self‑motivated and organized, able to manage multiple projects, priorities, and stakeholders in a fast‑paced environment with minimal supervision. Fluent in Arabic and English. About the team The Professional Services team focuses on delivering high‑impact consulting engagements that help our customers get the most value from GitLab. We own key initiatives that support customers in designing, implementing, and optimizing GitLab solutions, including application development, migrations, and DevSecOps best practices. We operate fully remotely and collaborate asynchronously across multiple regions, leveraging transparency and open communication. GitLab is an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development, and advancement are based solely on merit, regardless of race, color, religion, ancestry, sex, national origin, age, citizenship, marital status, mental or physical disability, or any other basis protected by law. #J-18808-Ljbffr