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Executive Butler: Luxury Hotel Operations Expert

2 months ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Grosvenor House, a Luxury Collection Hotel,Dubai Full time
Job Summary

We are seeking a highly skilled and experienced Executive Butler to join our team at Grosvenor House, a Luxury Collection Hotel, Dubai. As a key member of our hotel operations team, you will be responsible for ensuring seamless guest experiences and efficient hotel operations.

Key Responsibilities:
  • Group Check-In and Pre-Registration: Organize and coordinate group check-in and pre-registration procedures to ensure a smooth and efficient process for our guests.
  • Sales and Revenue Management: Sell rooms and accommodations to guests without reservations, anticipating sold-out situations and identifying over-committed rooms to secure alternative accommodations.
  • Room Blocking and Reservation Management: Block rooms in our computer system, identify designated requirements, and perform duplicate reservation checks to ensure accuracy and efficiency.
  • Guest Services: Supply guests with directions and information, answer and record guest requests, questions, or concerns, and follow up to ensure guest satisfaction.
  • Transportation and Logistics: Arrange transportation for guests and visitors, issue safe deposit boxes, and count and secure bank at the beginning and end of shift.
  • Cash Handling and Payment Processing: Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.
Requirements:
  • High school diploma or equivalent required; degree in hospitality or related field preferred.
  • Minimum 2 years of experience in a similar role in a luxury hotel environment.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proficiency in computer systems and software related to hotel operations.