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ERP System Manager

2 weeks ago

Dubai, Dubai, United Arab Emirates by ABDUL RAHMAN AHMED ADVOCATES and LEGAL CONSULTANTS Full time

We are seeking an experienced ERP System Manager to oversee the management and support of our company's ERP system, along with various other software applications across the organization. The ideal candidate will have experience in handling multiple applications, providing end-user support, coordinating with suppliers, and ensuring that business needs are met through effective implementation of solutions.

Main Responsibilities

  • Manage and support multiple business applications to ensure smooth operation.
  • Troubleshoot issues and resolve them promptly or escalate to suppliers as necessary.
  • Monitor application performance and maintain system stability.
  • Develop and enhance applications in line with changes to business requirements over time.

Areas of Focus

  • 80%+ focus on the ERP system (Business Central)
  • 20% focus on other specialist applications

Supplier Coordination

  • Raise support tickets with suppliers and follow up to ensure a timely resolution.
  • Communicate business requirements and coordinate with suppliers for necessary changes or updates.
  • Ensure changes are implemented effectively and align with business objectives.

Gathering Requirements

  • Work closely with business owners to understand and document their needs.
  • Translate business requirements into technical specifications for suppliers or development teams.

Enhancing Applications

  • Evaluate and propose new applications or solutions to address business needs or improve efficiency.
  • Stay updated on market trends and emerging technologies to recommend suitable tools.
  • Lead initiatives to integrate new applications into the existing technology ecosystem.

Training Users and Documenting Processes

  • Train end-users on application features, workflows, and best practices.
  • Develop and maintain comprehensive documentation for applications and processes.

Coordinating Projects

  • Assist in planning and executing application-related projects, ensuring timely delivery and quality.
  • Collaborate with cross-functional teams to ensure successful project outcomes.

Desired Skills and Qualifications

  • 3-4 years of experience in supporting and managing business applications.
  • Familiarity with raising and managing support tickets with suppliers.
  • Strong understanding of business workflows and process improvement.
  • Bachelor's degree in information technology, Computer Science, Business Administration, or a related field.
  • Knowledge of Microsoft Business Central ERP or Dynamics NAV is highly advantageous.

Technical Competencies

  • Proficiency in managing and troubleshooting enterprise applications, including ERP systems (preferably Microsoft Business Central).
  • Knowledge of system integration (APIs), data migration, and basic SQL for reporting and analysis.
  • Experience with reporting tools (e.g., Power BI) and understanding IT infrastructure, including cloud solutions (Azure, Microsoft 365).
  • Familiarity with market trends and emerging SaaS applications to propose suitable solutions.

Functional Abilities

  • Strong understanding of business processes and the ability to align applications with organizational needs.
  • Skilled in requirement gathering, vendor coordination, and managing support tickets.
  • Effective in managing change, implementing updates, and ensuring minimal disruption to operations.
  • Excellent problem-solving, communication, and documentation skills, with the ability to train end-users and create process manuals.
  • Proactive in identifying and proposing innovative tools and solutions to enhance business efficiency.