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Hostess

2 months ago

Al Fujairah City, Fujairah, United Arab Emirates Accor- North & Central America Full time
About the Role

We are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at Accor- North & Central America. As a Hostess, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.

Key Responsibilities
  • Provide Exceptional Guest Service: Consistently offer a professional and friendly greeting, and provide engaging service to our guests.
  • Food and Beverage Knowledge: Assist guests regarding food and beverage menu items in an informative and helpful way.
  • Follow Outlet Policies: Follow outlet policies, procedures, and service standards to ensure a seamless guest experience.
  • Food Safety and Sanitation: Follow all safety and sanitation policies when handling food and beverage.
Requirements
  • Excellent Communication Skills: Possess excellent communication and organizational skills to effectively interact with guests and colleagues.
  • Language Skills: Being fluent in English and any additional language is an advantage.
  • Experience: Minimum 1 to 2 years of experience in Food & Beverage/Restaurant operation preferably in a similar quality hotel.
  • Behavioral Traits: A friendly, outgoing behavior, able to involve and support operation, proactive, resourceful, and able to work independently.
  • Decision-Making Abilities: Has strong decision-making abilities and able to work in long hours.