Cashier - Retail Sales Associate
3 weeks ago
**Job Summary**
We are seeking a highly skilled and customer-focused Head Cashier to join our team at Marriott Hotel. As a key member of our front-of-house staff, you will be responsible for providing exceptional customer service and ensuring a seamless checkout experience for our guests.
**Key Responsibilities:**
- Manage Transactions: Process customer payments, handle cash, credit card transactions, and operate a point-of-sale system with accuracy and efficiency.
- Scan Goods and Verify Pricing: Accurately scan items, verify prices, and ensure that customers are charged correctly.
- Collect Payments and Issue Receipts: Collect payments from customers, issue receipts, and provide change or refunds as needed.
- Provide Excellent Customer Service: Greet customers, respond to their inquiries, and resolve any issues or complaints in a professional and courteous manner.
- Maintain a Clean and Organized Checkout Area: Ensure that the checkout area is clean, tidy, and well-organized, and that all equipment is in good working order.
- Track Transactions and Report Discrepancies: Accurately track transactions, identify any discrepancies, and report them to management in a timely manner.
- Bag, Box, or Gift-Wrap Packages: Provide excellent customer service by bagging, boxing, or gift-wrapping packages with care and attention to detail.
- Handle Merchandise Returns and Exchanges: Process merchandise returns and exchanges in a fair and efficient manner, and provide excellent customer service throughout the process.
**Requirements:**
- Excellent customer service skills
- Ability to work accurately and efficiently in a fast-paced environment
- Strong communication and problem-solving skills
- Ability to work effectively in a team environment
- Basic math skills and attention to detail
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