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Banking Customer Experience Manager
3 weeks ago
**Role Overview:**
The Abu Dhabi Islamic Bank PJSC is looking for a skilled Banking Customer Experience Manager to lead our customer experience initiatives. As a key member of our team, you will be responsible for developing and implementing strategies to improve customer satisfaction.
**Key Responsibilities:**
- Analyze customer feedback to identify trends and insights.
- Develop and implement action plans to improve customer satisfaction.
- Lead cross-functional teams to drive customer experience initiatives.
- Monitor and report on customer satisfaction metrics.
**Requirements:**
- Bachelor's degree required.
- Excellent leadership and communication skills.
- Strong understanding of cultures in the UAE.
- Customer-centric approach.
- Familiarity with bank systems, products, and services.
- Ability to multitask and handle multiple issues simultaneously.
- Team player.
- Fluency in English.
- Proficiency in MS Office (Excel, PowerPoint, Word).
- Minimum 5 years of experience in business processes, customer service, and general banking services.
- In-depth knowledge of ADIB culture, systems, products, and services.
- Customer Relationship Management.
