Automotive Service Consultant
3 weeks ago
As a Service Advisor - Automotive with Transguard Group Dubai, you will be responsible for providing exceptional customer service and ensuring seamless service reception and coordination. Your key responsibilities will include:
- Preparing for the next day by reviewing customer appointments and service requirements.
- Meeting and greeting customers, ensuring a warm and welcoming experience.
- Coordinating service bookings, checking vehicles for damages, and ensuring all necessary documentation is completed.
- Opening job cards, recording customer details, and ensuring accuracy in the computer system.
- Advising customers on repair costs, obtaining approval, and attaching relevant documents to the job card.
- Ensuring customer mobility after service completion, following up with the workshop, and advising customers on repair progress.
- Monitoring campaigns, ensuring pricing and repair details are accurate, and handing over the vehicle to the customer.
- Ensuring work quality meets QMA guidelines, following QMA procedures, and working flexible hours depending on workload.
- Providing exceptional customer satisfaction and retention, handling complaints, and taking corrective action.
Requirements and Qualifications
While specific requirements may vary, a strong background in customer service, excellent communication skills, and the ability to work in a fast-paced environment are essential for success in this role. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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