Teller I

2 weeks ago

Dubai, Dubai, United Arab Emirates TD Full time

Job Summary

The Teller I plays a key role in delivering exceptional customer experiences while processing everyday banking transactions with accuracy and efficiency. This role is responsible for educating customers on TD's products and services, and referring them to partners for specialized solutions.

Key Responsibilities

  • Execute TD's brand promise to customers by consistently delivering a legendary customer experience in the store.
  • Perform customer transactions, including deposits, withdrawals, loan, and safe deposit box payments efficiently.
  • Process cash transactions, such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy.
  • Respond to and resolve customer inquiries and concerns using standard procedures and escalating to management as necessary.
  • Engage in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately.
  • Understand customer preferences with banking (when and how they want) and educate customers on self-service/digital options that meet their needs.
  • Act as an advocate for the customer by conducting needs-based conversations; offering financial & digital solutions, and/or referring the customer to appropriate partners to provide solutions.
  • Make sound decisions and provide timely problem resolution, escalating more difficult issues to management.
  • Ensure compliance when completing operational activities in accordance with company guidelines and regulations, such as Bank Secrecy Act and Patriot Act, to minimize risk and protect the customer.
  • Verify customers' identities by following customer authentication policies & procedures.
  • Balance cash drawers, Automated Teller machines (ATMs), and Teller Cash Dispensers (TCDs)/Teller Cash Recyclers (TCRs) as necessary.
  • Adhere to safe deposit box procedures/operations and guidelines.
  • Responsible and accountable for cash drawers and vaults, including maintaining appropriate cash limits and securing cash at all times.
  • Accountable for ensuring confidential customer information is securely stored throughout the day.
  • Understand the importance of and follow dual control.
  • Follow all security and audit measures to minimize potential loss.
  • Utilize bank tools and processes to detect, address, and prevent fraud.

Requirements

  • High school diploma or GED.
  • 6 months work-related experience preferred; or equivalent can be demonstrated through any of the following: volunteering, education, military experience.
  • Ability to work during operating hours to include weekends, evenings, holidays as scheduled.
  • Demonstrated Customer Service skills preferred.
  • Strong organizational skills.
  • Detail-oriented.
  • Ability to function in a fast-paced and changing environment.
  • Excellent communication skills with ability to be concise, clear, and consistent.

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