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Front Office Experience Coordinator

2 weeks ago

Dubai, Dubai, United Arab Emirates Crew Life at Sea Full time

We are looking for a skilled Front Office Experience Coordinator to deliver an exceptional experience for our guests from the moment they arrive. This role requires a high level of attention to detail and excellent communication skills.

Responsibilities:
  1. Guest Arrival and Check-In
  • Welcome guests warmly and ensure a smooth check-in process.
  • Provide information about our resort's facilities, services, and special promotions.
Reservation Management
  • Manage guest reservations, ensuring accuracy and completeness.
  • Communicate room rates, packages, and availability to guests.
Guest Services
  • Address guest inquiries and provide information about local attractions, dining options, and activities.
  • Handle guest requests promptly and liaise with other departments to fulfill special requirements.
Communication
  • Maintain clear and open communication with other front office agents, housekeeping, and other relevant departments.
  • Handle telephone calls and other forms of communication with professionalism and courtesy.
Problem Resolution
  • Address and resolve guest concerns or issues in a timely and effective manner.
  • Report any recurring issues or trends to the Front Office Manager for continuous improvement.