Night Operations Manager

1 week ago


Dubai, Dubai, United Arab Emirates Marriott International, Inc Full time
Job Summary

We are seeking a highly skilled and experienced Night Supervisor to join our team at Marriott International, Inc. As a Night Supervisor, you will play a critical role in ensuring the smooth operation of our front office and providing exceptional customer service to our guests.

Key Responsibilities
  • Supervise and Train Front Office Staff

Provide guidance and support to front office staff to ensure they are equipped to handle customer-related tasks efficiently and effectively.

Ensure Customer Satisfaction

Monitor and address customer complaints and special requests in a timely and professional manner to maintain high levels of customer satisfaction.

Manage Staff Scheduling and HR Tasks

Coordinate staff shifts and manage other HR-related tasks to ensure seamless day-to-day operations.

Maintain a Clean and Organized Reception Area

Ensure the reception area is well-maintained and presents a positive image of our hotel.

Monitor Stock and Order Supplies

Oversee the ordering of office supplies, including stationery and information leaflets, to maintain a well-stocked reception area.

Prepare Management Reports

Compile and analyze data to prepare monthly management reports on customer feedback, bookings, and cancellations.

Manage Departmental Budget

Oversee the departmental budget to ensure efficient use of resources and minimize waste.

Update Files and Records

Ensure accurate and up-to-date records are maintained to support business operations.

Enforce Cash Handling and Credit Procedures

Monitor and enforce cash handling, checking, and credit procedures to maintain high levels of security and accuracy.



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