Energy Sector Success Strategist
6 days ago
Vortexa is a leading provider of innovative solutions for the energy industry. Our mission is to bridge the information gap that exists in this sector by leveraging massive amounts of satellite data and pioneering work in artificial intelligence.
We are committed to bringing transparency and efficiency to the energy markets and society as a whole. Our team of experts works tirelessly to deliver real-time insights that enable our clients to make informed decisions.
We are seeking a talented individual to join our customer success team as a Customer Success Manager. This role will play an influential part in our post-sale customer experience and have a major impact on our ambitious growth plans.
In this position, you will join a globally growing customer success team, working seamlessly in partnership with our pre-sales product specialists and wider commercial team. You will proactively nurture and develop relationships with our diverse client base across the global energy and shipping spectrum and help to deliver on their needs and ambitions through a laser focus on onboarding, engagement and adoption.
You will be the first point of contact for our existing users, harnessing analytics and striving to elevate client health with each interaction. You will act as a trusted partner to clients as you move them through the customer journey, continually seeking to match their needs with our products and services.
Key Responsibilities
- Understanding our client's strategic goals and needs, and continually executing customer success programs and touchpoints to drive adoption and secure retention.
- The Customer Health of our existing client base; using in-house analytics to mitigate churn risks, and surface opportunities, ensuring renewal health and growth.
- Developing a deep knowledge of our clients and prospects; developing supportive and collaborative long-term relationships with them through meetings virtually and in person.
- Collaborating daily with Product, Customer Success, Marketing and Sales to develop targeted account plans.
- Providing client training, and coordinating service & support needs.
- Designing engagement specific to our client segments.
- Proactively sharing knowledge and best-practices with clients, as well as internally.
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