Schedule Coordinator

3 weeks ago


Dubai, Dubai, United Arab Emirates Padra Medical Center Full time
Job Summary

We are seeking a highly organized and detail-oriented Schedule Coordinator to join our team at Padra Medical Center. As a key member of our administrative staff, you will be responsible for coordinating patient appointments, managing provider schedules, and ensuring seamless patient flow.

Key Responsibilities
  1. Appointment Scheduling: Coordinate patient appointments for various medical services, including consultations, examinations, diagnostic tests, and procedures, ensuring optimal scheduling and minimizing wait times.
  2. Patient Communication: Interact with patients to schedule appointments, provide appointment reminders, and assist with rescheduling or cancellations as needed, providing exceptional customer service and empathy.
  3. Provider Coordination: Work closely with healthcare providers to manage their schedules, ensuring optimal patient flow and provider availability, and facilitating effective communication.
  4. Medical Records Management: Update patient records with appointment details, ensuring accuracy and completeness of information in the electronic medical records system, adhering to healthcare regulations and privacy laws.
  5. Insurance Verification: Verify patients' insurance coverage and obtain necessary authorizations or referrals for scheduled appointments or procedures, ensuring compliance with insurance requirements.
  6. Patient Triage: Assess the urgency of patients' needs and prioritize appointments accordingly, especially in cases of urgent care or emergencies, providing timely and effective care.
  7. Multitasking: Handle multiple phone calls, emails, and walk-in inquiries simultaneously while maintaining professionalism and accuracy in scheduling, ensuring seamless patient care and administrative processes.
  8. Collaboration: Collaborate with other departments within the medical center, such as reception, billing, and clinical staff, to ensure seamless patient care and administrative processes.
  9. Compliance: Adhere to healthcare regulations and privacy laws when handling patient information and scheduling appointments, ensuring confidentiality and security.
  10. Customer Service: Provide excellent customer service to patients, addressing their questions, concerns, and scheduling preferences with empathy and professionalism, ensuring patient satisfaction.
  11. Technology Utilization: Use scheduling software, electronic health records (EHR) systems, and other digital tools to manage appointments efficiently and maintain accurate records, staying up-to-date with the latest technology.
  12. Problem-Solving: Resolve scheduling conflicts, accommodate urgent appointment requests, and find creative solutions to optimize scheduling efficiency, ensuring timely and effective care.


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