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Restaurant Management Executive
1 week ago
The Assistant Outlet Manager will be responsible for maintaining high levels of quality and guest satisfaction in the outlet.
- Ensure that all Outlet equipment is in proper operational condition and is cleaned on a regular basis.
- Ensure that all Outlet facilities/areas are cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify engineering immediately of any maintenance and repair needs.
- Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints, and/or requests to ensure a high level of guest satisfaction.
- Analyze guest insights to identify and meet customer expectations and build on guest loyalty.
- Interact with guests to ensure expectations are being met.
- Share recommendations and guest comments with Food and Beverage Manager/General Manager to reflect current customer profile.
- Own all guest communications and responses for your outlets and ensure appropriate service recovery procedures are established and delivered to ensure total guest satisfaction.
