Senior Service Owner

6 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates First Gulf Bank PJSC Full time
Senior Service Owner - Security Services

First Gulf Bank PJSC is seeking a highly skilled Senior Service Owner to lead the strategic planning, management, and improvement of technology services used by the issuer & security services business under investment banking.

Key Responsibilities
  • Lead technology teams to deliver multiple business strategies and own & manage the Technology Service roadmap and execution.
  • Drive Agile & DevOps ways of working and ensure consistency across requirements for the services managed.
  • Plan, organize, coordinate, assign, and monitor all aspects of a technical team, redirecting efforts as needed to meet operational and project requirements.
  • Represent Technology in Leadership Forums and define vision & value proposition along with Business.
  • Develop and implement service strategies aligned with business objectives, ensuring optimal performance and user satisfaction.
  • Build trust & relationships with all stakeholders and stay abreast of industry trends, evaluating new technologies and recommending innovative solutions to enhance service offerings.
  • Identify opportunities for process enhancements, automation, and efficiency gains to continually improve service quality and performance.
  • Oversee the entire lifecycle of assigned IT services from conception to retirement, ensuring they meet evolving business needs.
  • Leverage strong technical background to make informed decisions, troubleshoot complex issues, and guide technical teams effectively.
  • Provide oversight on Demand Management & Release Milestones and ensure services adhere to regulatory requirements and industry standards.
  • Mitigate risks and implement robust security measures, ensuring risks/technology vulnerabilities identified are managed as per IT risk management processes.
  • Set the right KPIs and OKRs for Service Teams and track progress, defining, monitoring, and managing SLAs to meet or exceed performance expectations.
  • Manage and coordinate cross-services deliveries, working closely with technical teams, product managers, and other stakeholders to drive collaboration and ensure seamless service delivery.
  • Shape the right Agile culture, mindset, and maturity, providing guidance and extensive support for Service Delivery activation and gradual Agile transformation.
  • Empower, support, and guide the Service Teams to work effectively, accountable for delivery of features/releases for the Service within scope, budget, and set timelines.
  • Support Service Delivery Managers and Scrum Masters in delivery, ensuring the engineering team has recovery/back-up plans for mitigating any risk/issues.
Requirements
  • 10-15 years of experience in a similar role within the technology sector.
  • Proven track record of successfully managing and improving IT services.
  • Proven experience on applications used to manage IPO, dividend payments, share registry, corporate actions, custody service, fund registry, and all other relevant services.
  • Strong technical background with expertise in Investment banking products and all services under issuer & security services (IPOs, custody, share registrar, fund registrar, corporate actions, etc.).
  • Proficient in implementing and adopting cloud technologies.
  • Excellent leadership and communication skills.
  • Ability to thrive in a fast-paced, collaborative environment.
  • Strategic thinker with a passion for technology and proven ability to lead successful service initiatives.

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