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Senior Service Quality Manager

2 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Micheal Page Full time
Senior Service Quality Specialist

Job Summary: We are seeking a highly skilled Senior Service Quality Specialist to join our team at Michael Page. As a key member of our organization, you will be responsible for developing and implementing service monitoring frameworks with KPIs and customer feedback mechanisms.

Key Responsibilities:

  • Develop and implement service monitoring frameworks with KPIs and customer feedback mechanisms to ensure high-quality service delivery.
  • Lead efforts to enhance service quality and address performance gaps through data-driven insights and analysis.
  • Measure KPIs to assess service delivery efficiency and effectiveness, identifying areas for improvement.
  • Collaborate with delivery teams to create and implement action plans for service improvement, driving continuous growth and excellence.
  • Utilize data analytics and performance metrics to analyze service effectiveness and efficiency, providing actionable insights to stakeholders.
  • Engage with stakeholders to gather feedback on service quality and integrate insights into service evaluations, ensuring a customer-centric approach.

Requirements:

  • Proven experience in service quality improvement and enhancement, with a strong background in data analysis and metrics-driven decision making.
  • Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams and stakeholders.
  • Strong problem-solving and analytical skills, with the ability to identify and address service delivery issues and bottlenecks.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.