Customer Success Lead

5 days ago


Dubai, Dubai, United Arab Emirates DHL Germany Full time
Our Team

We are a dynamic and collaborative team dedicated to delivering exceptional customer service and building long-term relationships with our clients.

We are seeking a highly skilled Global Key Account Specialist to join our team. As a key member of our sales team, you will be responsible for implementing account management plans and processes to expand and maintain customer base, enhance customer satisfaction, and achieve sales objectives for key accounts.

  • You will work closely with cross-functional teams to ensure seamless execution of account management strategies.
  • You will develop and execute sales plans to meet or exceed sales targets, while building strong relationships with key stakeholders.
  • You will identify new business opportunities and develop proposals to secure new customers.

Skill Requirements:

  • Customer Relationship Management (CRM), Customer Support, Customer Satisfaction, Customer Development, Account Management, Major Accounts, Selling, Cross-Selling, Persuasion, Customer Value Proposition, Value Added Services, Contract Negotiation, Budgets, Sales Forecasting, Business Development, Revenue Growth, Market Trends, Sales Channels, DHL Business Knowledge, Business Processes, Business Strategy, Market Research, Project Management, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling, Facilitation


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