Customer Success Strategist
6 days ago
Key Responsibilities:
- Relationship Management: Build and maintain strong, long-term relationships with key stakeholders within assigned customer accounts.
- Technical Support & Troubleshooting: Provide expert-level technical support to customers, troubleshooting issues, and escalating complex problems to appropriate internal teams as needed.
- Onboarding & Training: Assist with customer onboarding, including training users on the proper use of our products/services.
- Account Growth: Identify opportunities for account growth within existing customer base, working closely with sales and other relevant teams to expand product adoption and upselling.
- Customer Advocacy: Act as the voice of the customer within the company, gathering feedback and advocating for their needs to product development, engineering, and other internal teams.
- Performance Monitoring & Reporting: Track key performance indicators (KPIs) related to customer satisfaction, retention, and service delivery.
About Us:
We are amongst the fastest growing companies among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer many new positions to the technology community.
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