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Technical Partnership Manager

2 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Support Revolution Full time
About the Role:

This is an exciting opportunity to join our team as a Technical Account Manager, where you will play a vital role in building and maintaining strong relationships with our customers. Your primary focus will be on delivering exceptional technical support, guiding customers through our products and services, and driving account growth.

Main Responsibilities:
  • Relationship Management: Foster and maintain strong relationships with key stakeholders within assigned customer accounts.
  • Technical Support & Troubleshooting: Provide expert-level technical support to customers, addressing issues promptly and escalating complex problems to internal teams when necessary.
  • Onboarding & Training: Assist with customer onboarding, ensuring a seamless transition and providing ongoing training and support.
  • Account Growth: Collaborate with sales and other teams to identify opportunities for account growth, expanding product adoption and upselling.
  • Customer Advocacy: Act as the voice of the customer, gathering feedback and advocating for their needs within the company.