Service Delivery Manager

3 weeks ago


Sharjah, Sharjah, United Arab Emirates AGILE CONSULTANTS sharjah Full time
Job Summary

We are seeking a highly skilled Service Delivery Manager to join our team at AGILE CONSULTANTS sharjah. As a key member of our service delivery team, you will be responsible for ensuring the efficient delivery of services to our clients.

Key Responsibilities
  • Service Delivery: Oversee the delivery of services to clients, ensuring that all tasks are completed on time and to the required standard.
  • Team Management: Lead and manage a team of service delivery professionals, providing guidance and support to ensure they have the skills and resources needed to deliver high-quality services.
  • Process Improvement: Identify areas for process improvement and implement changes to increase efficiency and effectiveness.
  • Customer Service: Provide exceptional customer service, responding to customer complaints and concerns in a timely and professional manner.
  • Reporting and Analysis: Analyze service delivery data to identify trends and areas for improvement, providing regular reports to stakeholders.
Requirements
  • Experience: Proven experience in service delivery management, with a strong track record of delivering high-quality services.
  • Skills: Excellent leadership and communication skills, with the ability to motivate and inspire a team.
  • Education: Bachelor's degree in a relevant field, such as business administration or management.


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