ERP Support Executive/Specialist

4 days ago


Dubai, Dubai, United Arab Emirates Zahrawi Group Full time
ERP Support Executive/Specialist - (469) About Zahrawi Group

Zahrawi Group is a leading company in the GCC Healthcare Industry with its presence in UAE, KSA, Qatar, Bahrain, & Oman markets. The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories, & Analytical Industries.

Job Brief

The incumbent is accountable for modifying, enhancing, and integrating new features on Zahrawi's ERP system. They also support the Zahrawi employees with trainings on the ERP system & other software and assist them with any questions they may have.

  • Adhere to all Zahrawi Policies & Procedures as applicable.
  • Ensure Zahrawi's ERP system (Netsuite) complies with our policies, procedures, and protocols for system standards, customizations, and changes to guarantee correct data and perform audits regularly to ensure accuracy.

Technical Support:

  • Provide internal ongoing system support to users to effectively and efficiently utilize Netsuite's functionality.
  • Provide front line support with regards to all aspects of NetSuite and data integrity.
  • Ensure all employees have the correct access for all roles they are responsible for.
  • Support end users with any requests that they might have, including new searches, reports, KPI's, and dashboards.

Development:

  • Analyze business requirements and translate them into functional specifications.
  • Integrate NetSuite with external systems using SOAP/REST APIs and ensure seamless data exchange.
  • Design and maintain custom reports using Suite Analytics.
  • Develop, test, and deploy customizations, custom objects, and new functionality based on evolving user/business needs ensuring all policies, procedures, and protocols are met.
  • Work with our NetSuite deployment team for configuration changes to fields, workflows, Suite Scripts, roles/permissions, page layouts, custom objects, custom record types, reports, and dashboards.
  • Design user-friendly interfaces and functionalities.
  • Prepare technical and training manuals.

Maintenance:

  • Maintain up-to-date knowledge of NetSuite functionality, customization, and integration.
  • Perform diagnostic tests and resolve issues.

Consulting:

  • Consult with business units to determine ERP requirements.
REQUIREMENTS
  • Education: Bachelors Degree in Information Technology, Computer Science, or Computer Application.
  • Additional details: Candidates are preferred to be based in UAE.
  • Experience: 5+ years of experience.
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