Field Service Automation Expert Salesforce
2 weeks ago
We are seeking a skilled Field Service Consultant to join our team at Dx FutureTech. As a key member of our organization, you will be responsible for designing solutions using Field Service Lightning functionality to enhance field service operations and lead the design of these solutions.
The ideal candidate will have 3+ years of experience in Salesforce development, with a focus on FSL. They should have deep knowledge of FSL features, such as work orders, mobile field service, resource scheduling, asset and inventory management. Additionally, they should have experience in configuring Service Appointments, Work Orders, Skills, Territories, and Scheduling Policies in Salesforce Field Service.
Key Responsibilities:
- Designing, developing, and implementing Salesforce Field Service solutions, including scheduling, work orders, and mobile functionalities.
- Customizing and configuring Field Service Lightning (FSL) to align with business requirements.
- Developing integrations between Salesforce and other enterprise applications using REST/SOAP APIs, middleware, and third-party tools.
- Implementing automation using Flows, Apex, Visualforce, and Lightning Web Components (LWC).
- Ensuring data integrity, security, and compliance within the Field Service module.
- Working closely with field technicians and business users to gather requirements and provide technical solutions.
- Optimizing scheduling and dispatching processes to improve field service efficiency.
- Conducting testing, troubleshooting, and deployment of Field Service solutions.
- Providing ongoing support, maintenance, and enhancements for existing implementations.
Key Qualifications:
- 3+ years of experience in Salesforce development, with a focus on Field Service Lightning (FSL).
- Deep knowledge of FSL features, such as work orders, mobile field service, resource scheduling, asset and inventory management.
- Experience in configuring Service Appointments, Work Orders, Skills, Territories, and Scheduling Policies in Salesforce Field Service.
- Strong knowledge of Salesforce platforms, including Apex, Visualforce, LWC, and SOQL.
- Hands-on experience with REST/SOAP APIs, integration tools (Mulesoft, Dell Boomi, etc.), and third-party systems.
- Understanding of mobile workforce management and field service automation.
- Salesforce certifications, such as Salesforce Certified Field Service Consultant or Salesforce Platform Developer I/II, are a plus.
- Strong problem-solving and analytical skills with the ability to work independently.
- Excellent communication skills and ability to collaborate with cross-functional teams.
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