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Process Improvement Analyst

7 days ago

Dubai, Dubai, United Arab Emirates Tabby Full time

Job Overview: At Tabby, we are seeking an experienced Process Analyst to join our team. The ideal candidate will have a strong background in customer support operations and a proven track record of process improvement. In this role, you will work closely with cross-functional teams to analyze, design, and implement process improvements that drive customer satisfaction and operational efficiency.

Key Responsibilities:

  1. Collaborate with customer support agents, managers, and other stakeholders to gather feedback and align process improvements with organizational goals.
  2. Design and implement process improvements that enhance efficiency, consistency, and customer satisfaction.
  3. Develop and maintain formalized workflow procedures to guide customer support agents in using CRM tools effectively.

Requirements:

  • Bachelor's degree in Math, Engineering, Software Development, Business Administration, Operations Management, or a related field. Relevant certifications or additional qualifications are a plus.
  • Proven experience in customer support operations, with a deep understanding of customer service principles, problem-solving techniques, and conflict resolution.
  • Prior experience as a process analyst, business analyst, or similar role, preferably in a customer support or service environment.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a talented team of professionals.
  • A dynamic and supportive work environment.