Technical Support Specialist

2 days ago


Dubai, Dubai, United Arab Emirates BlackStone eIT Full time

Company Overview

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BlackStone eIT is a leading provider of innovative IT solutions, dedicated to delivering exceptional technical assistance and support services. We are committed to helping our clients achieve their goals through effective problem-solving and customer satisfaction.

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Job Description

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We are seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing expert technical assistance and support to our clients, ensuring their issues are resolved efficiently and effectively. Your key responsibilities will include:

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  • Troubleshooting and Resolution
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You will troubleshoot and resolve software and hardware problems for clients, utilizing your expertise in software applications, operating systems, and hardware devices. Your strong analytical abilities and problem-solving skills will enable you to identify and resolve complex technical issues.

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  • Documentation and Communication
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You will document all customer interactions, issues, and resolutions in our support ticketing system, ensuring accurate and detailed records. Your excellent verbal and written communication skills will enable you to provide clear and concise information to clients.

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  • Collaboration and Teamwork
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You will collaborate with upper-level support engineers and product teams to resolve complex issues, leveraging your knowledge and expertise to drive successful outcomes. Your ability to work independently and collaboratively in a team environment will be essential to your success.

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  • Knowledge Management
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You will stay current with product knowledge and updates, ensuring that you can effectively assist clients with the latest technologies and solutions. Your ability to identify recurring issues and provide feedback for product improvement will contribute to our commitment to delivering outstanding service.

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Requirements

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To be successful in this role, you will need to possess the following skills and qualifications:

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  • Education">

A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.

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  • Experience">

You will have 2+ years of experience in technical support or a similar role, with a proven track record of resolving complex technical issues.

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  • Skills">

You will possess a strong understanding of software applications, operating systems, and hardware devices, as well as excellent verbal and written communication skills. Your ability to work independently and collaboratively in a team environment will be essential to your success.

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  • Benefits">

We offer a comprehensive range of benefits, including Paid Time Off, UAE Benefits, Performance Bonus, and Training & Development opportunities. You will also have access to ongoing training and development programs, enabling you to enhance your skills and knowledge.

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Others

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This is an exciting opportunity to join a dynamic team and contribute to our mission of delivering exceptional technical assistance and support services. If you are passionate about helping others and possess the necessary skills and qualifications, we encourage you to apply for this role.



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