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Automotive Aftersales Director

2 weeks ago

Dubai, Dubai, United Arab Emirates Volkswagen Group Full time

As a highly experienced Automotive Aftersales Director, you will lead the development and implementation of standardized processes to ensure efficient and profitable pre-sale and aftersales Parts & Service operations at Volkswagen Group Middle East. Your primary responsibility will be to achieve exceptional customer satisfaction and service quality at the retail and RSC levels in the Middle East markets.

Main Responsibilities
  • Develop and implement Audi After Sales strategies for the Middle East region including the definition of key measures to achieve outstanding customer satisfaction.
  • Lead an After Sales team including performance appraisals, recruitment, personnel and organisational development as per company HR policies.
  • Manage the total Audi After Sales functions within the authorized dealer/importer network in accordance with company policies and procedures to contribute and achieve the company's overall objectives.

Audi Brand Requirements

  • Ensure all brand-related requirements are fulfilled within the Middle East region in regard to dealer After Sales standards and performance requirements.
  • Negotiate and agree dealer parts & accessories purchase targets.
Network Accountabilities
  • Establish, develop and maintain an ideal network coverage and infrastructure with CI facilities.
  • Develop and implement concepts to increase the network coverage in the Middle East in line with our growth brand strategy.