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Operations Manager for User Engagement

3 months ago

Sharjah, Sharjah, United Arab Emirates Antal International Full time
Role Overview

The Operations Manager for User Engagement will be responsible for overseeing the performance and effectiveness of our customer-facing teams. This role emphasizes the importance of creating a culture of excellence and prioritizing customer satisfaction.

Key Responsibilities
  • Recruitment and Development: Identify, train, and mentor high-performing team leaders who can effectively manage sales operations, ensuring a strong focus on customer-centric practices.
  • Performance Management: Regularly assess the performance of customer engagement teams against established KPIs, addressing any HR-related issues and promoting continuous improvement.
  • Sales Training: Ensure all sales and support personnel receive comprehensive training to meet predetermined standards, enhancing their skills and knowledge.
  • Forecasting and Inventory Management: Oversee sales forecasts and inventory levels, ensuring optimal merchandising standards to maximize operational performance.
  • Marketing Collaboration: Work closely with brand management to design and implement effective marketing strategies that drive vehicle sales.
  • Team Leadership: Cultivate a motivated and engaged workforce, adeptly resolving conflicts and making strategic decisions to foster success.
Desired Skills and Qualifications

The ideal candidate will possess strong leadership abilities, a keen understanding of customer operations, and a commitment to achieving excellence in all aspects of user engagement.