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Patient Experience Coordinator
2 weeks ago
**About the Role:**
We are seeking a Patient Experience Coordinator to join our team at NMC Royal Khalifa City. As the first point of contact for patients, you will be responsible for providing exceptional customer service and support.
You will be responsible for answering incoming calls, managing multiple lines simultaneously, and helping patients with various tasks such as scheduling appointments, providing information about healthcare services, confirming insurance details, and routing calls to appropriate healthcare personnel.
Your excellent communication skills and pleasant tone of voice will ensure that every caller feels valued and supported.
You will also be responsible for maintaining departmental KPIs, liaising with the supervisor and HOD to improve KPIs and overall patient experience, and ensuring call backs are completed in a timely manner.
- Maintain good average handling time while ensuring that the caller is satisfied and has been attended to.
- Collect and maintain feedback regarding services and communicate effectively with the concerned department regarding any complaints received from patients.
