Dining Experience Ambassador
4 weeks ago
At EATHOS, we are seeking a skilled Waiter/Waitress to join our team. As a key member of our service staff, you will play a vital role in delivering exceptional dining experiences to our valued guests.
Responsibilities:
- Greet guests warmly and escort them to their tables, ensuring a welcoming atmosphere.
- Assist in arranging seating for larger groups and accommodating special requests.
- Present the menu to guests, providing detailed explanations of dishes and recommendations based on their preferences.
- Take food and beverage orders accurately, noting any dietary restrictions or special requests.
- Serve food and beverages promptly and professionally, adhering to the restaurant's service standards.
- Be attentive to guests' needs, regularly checking tables to ensure their comfort and satisfaction.
- Maintain the cleanliness and organization of tables and dining areas throughout the service.
- Present the check to guests and handle bill payments efficiently and accurately.
- Respond to guest queries regarding the menu, ingredients, and preparation methods.
- Communicate effectively with the kitchen and bar staff to ensure efficient order preparation and timely service.
- Utilize suggestive selling techniques to enhance the overall dining experience for guests.
- Gain a thorough understanding of our restaurant's menu, including food and beverage offerings.
- Strive to provide efficient and timely service, ensuring that guests' orders are delivered promptly.
- Implement the restaurant's sequence of service to ensure a smooth and consistent dining experience.
- Proactively promote menu items, promotions, and special offerings to enhance the guest experience.
- Upsell additional items, such as appetizers, desserts, or premium beverages.
Requirements:
- Customer Service Skills: Excellent interpersonal skills with a friendly and approachable demeanor.
- Communication Skills: Strong verbal communication skills to interact with guests and team members effectively.
- Menu Knowledge: In-depth understanding of the restaurant's menu and offerings.
- Multitasking: Ability to handle multiple tasks and prioritize responsibilities during busy service periods.
- Problem Solving: Quick thinking and ability to address guest concerns or issues with professionalism.
- Appearance: Presentable and professional appearance in adherence to the restaurant's dress code.
- Flexibility: Willingness to work evenings, weekends, and holidays based on restaurant needs.
- Food Safety Knowledge: Awareness of food safety and hygiene practices during service.
- Previous Experience (preferred): Prior experience as a waiter or in a customer service role is desirable.
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