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Technical Assistance Expert

1 week ago

Dubai, Dubai, United Arab Emirates Al Misk Properties Full time

Job Description

Al Misk Properties is seeking a highly skilled Business System Support Assistant to join our team. The selected candidate will assist in managing our business support infrastructure and software, working closely with our Digital Transformation Manager/IT Head.

Main Responsibilities

  1. Serve as the primary point of contact for all Business System related issues and requests.
  2. Respond to user inquiries in a timely and professional manner.
  3. Escalate complex technical problems to senior staff or outside vendors as needed.
  4. Act as the primary contact for all outside agents in all computer technology-related matters.
  5. Install, configure, and troubleshoot software.
  6. Manage Active Directory accounts and permissions.
  7. Maintain all users' access requests and authorizations.
  8. Perform regular system backups and monitor storage usage.
  9. Implement security measures to protect data from unauthorized access.
  10. Stay up to date on industry trends and best practices.
  11. Train new users on company IT policies and procedures.
  12. Respond to all users' requests and provide them with adequate support.
  13. Understand all department working procedures and perform related tasks.
  14. Ensure all software runs without errors, with optimal response times, and meets specifications.
  15. Assist with special projects as needed.

Requirements and Qualifications

  1. Bachelor's degree in computer science, information technology, or related field.
  2. 0-2 years of professional experience in a Business System support role.
  3. Familiarity with cloud-based applications is beneficial.
  4. Excellent problem-solving, analytical, and decision-making skills.
  5. Strong communication, interpersonal, and customer service skills.
  6. Ability to work in a high-pressure environment.
  7. Ability to work under strict supervision.