Client Liaison Specialist
2 days ago
At Prime Placement Vision, we recognize the importance of delivering exceptional customer experiences in driving business growth and satisfaction. The Account Growth Coordinator plays a critical role in this effort by fostering and maintaining strong relationships with existing and potential customers.
Key Responsibilities:- Customer Engagement:
Nurture and build positive relationships with customers through regular communication.
- Act as the primary point of contact for customer inquiries and concerns.
- Customer Support:
Swiftly resolve customer complaints and issues to ensure high levels of satisfaction.
- Collaborate with internal teams to address customer needs and provide solutions.
- Retention & Loyalty:
Develop strategic initiatives to enhance customer retention and loyalty.
- Regularly check-in with customers to ensure satisfaction and resolve any pending issues.
- Sales Support:
Identify opportunities to upsell or cross-sell products and services that meet customer needs.
- Work collaboratively with the sales team to drive business targets and objectives.
- Customer Feedback:
Analyze customer feedback to identify trends and areas for improvement.
- Provide actionable insights to management to enhance products and services.
- Reporting & Documentation:
Maintain accurate records of customer interactions and transactions in CRM systems.
- Generate reports on customer interactions, feedback, and resolution timelines.
- Training & Awareness:
Stay informed on company products, services, and policies to provide accurate information to customers.
- Educate customers about product features, benefits, and usage.
- Compliance:
Ensure all customer interactions comply with company policies and legal regulations.
- Maintain confidentiality of customer information and adhere to data protection policies.
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