Client Liaison Specialist

2 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Prime Placement Vision Full time

At Prime Placement Vision, we recognize the importance of delivering exceptional customer experiences in driving business growth and satisfaction. The Account Growth Coordinator plays a critical role in this effort by fostering and maintaining strong relationships with existing and potential customers.

Key Responsibilities:
  • Customer Engagement:
  • Nurture and build positive relationships with customers through regular communication.

    • Act as the primary point of contact for customer inquiries and concerns.
  • Customer Support:
  • Swiftly resolve customer complaints and issues to ensure high levels of satisfaction.

    • Collaborate with internal teams to address customer needs and provide solutions.
  • Retention & Loyalty:
  • Develop strategic initiatives to enhance customer retention and loyalty.

    • Regularly check-in with customers to ensure satisfaction and resolve any pending issues.
  • Sales Support:
  • Identify opportunities to upsell or cross-sell products and services that meet customer needs.

    • Work collaboratively with the sales team to drive business targets and objectives.
  • Customer Feedback:
  • Analyze customer feedback to identify trends and areas for improvement.

    • Provide actionable insights to management to enhance products and services.
  • Reporting & Documentation:
  • Maintain accurate records of customer interactions and transactions in CRM systems.

    • Generate reports on customer interactions, feedback, and resolution timelines.
  • Training & Awareness:
  • Stay informed on company products, services, and policies to provide accurate information to customers.

    • Educate customers about product features, benefits, and usage.
  • Compliance:
  • Ensure all customer interactions comply with company policies and legal regulations.

    • Maintain confidentiality of customer information and adhere to data protection policies.


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