Retail Store Manager
7 days ago
About PUMA Group
PUMA Group is a leading global sports brand that owns the PUMA, Cobra Golf, and stichd brands. We are headquartered in Herzogenaurach, Germany, and have a diverse team of over 19,000 employees across 120+ countries.
Our Mission
We are seeking a highly motivated and results-driven Retail Store Manager to join our team. As a key member of our retail team, you will be responsible for driving sales growth, improving customer experience, and ensuring operational excellence in our stores.
Key Responsibilities
- Sales and Revenue Growth
- Develop and implement sales strategies to achieve or exceed sales targets and profitability goals.
- Monitor and analyze sales data to identify trends and opportunities for growth.
- Customer Experience
- Ensure consistently high standards of customer service and experience in our stores.
- Train and develop store staff to provide exceptional customer service.
- Operational Excellence
- Oversee and manage inventory levels, stockroom organization, and visual merchandising.
- Ensure accurate processing of sales, exchanges, refunds, and discounts at the cash desk.
- Leadership and Development
- Assist the Store Manager in training, developing, and succession planning for store staff.
- Conduct performance appraisals and provide feedback to store staff.
- Loss Prevention and Compliance
- Assume responsibility for loss prevention and operational compliance in our stores.
- Manage and achieve inventory and shrink goals.
- Marketing and Events
- Assist the Store Manager in communicating and executing marketing initiatives and events.
Requirements
- Education
- University degree desirable.
- Experience
- One to two years of management experience in a focused, customer service-oriented retail environment (preferably apparel/footwear) with a results-driven track record.
- Capabilities
- Proven ability to exceed sales targets.
- Numerical accuracy.
- Strong interpersonal, communication, and motivational skills.
- Strong organizational and time management skills.
- Ability to make good judgment and quick decisions.
- Interest in innovation and change.
- Leadership skills.
- PC literacy, general MS Office knowledge including the use of Outlook, Excel, PowerPoint, Word, and Internet.
- Customer service skills.
About Us
PUMA Group is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to diversity and inclusion in the workplace and strive to create a work environment that is free from harassment and discrimination.
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