Luxury Customer Experience Specialist

4 days ago


Dubai, Dubai, United Arab Emirates ZILLI Dubai Full time

We are looking for a talented LUXURY CUSTOMER EXPERIENCE SPECIALIST to deliver exceptional customer experiences in the luxury sector. As a Luxury Customer Experience Specialist, you will be responsible for managing customer inquiries, resolving complaints, and driving conversions into sales.

Responsibilities:

  • Manage customer interactions across email, phone, social media, and in-person channels with professionalism and efficiency.
  • Leverage social media platforms to engage with customers and promote products.
  • Handle VIP clients and high-net-worth individuals with personalized service and care.
  • Collaborate with internal teams to resolve customer issues and maintain seamless service.

Qualifications:

  • Education: Bachelor's degree in Business, Marketing, or a related field.
  • Experience: Minimum of 3 years in customer service, preferably with luxury or high-end brands.
    • Skills:
    • Excellent communication and interpersonal skills.
    • Sales experience is preferred.
    • Problem-solving abilities with a focus on customer satisfaction.
    • Knowledge of CRM tools and customer service software.
    • Multilingual abilities (Fluency in English is mandatory; Arabic and/or Russian are strong advantages).


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