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Luxury Customer Experience Specialist

2 weeks ago

Dubai, Dubai, United Arab Emirates Ounass Full time

Job Purpose:

The role focuses on delivering exceptional customer experiences for discerning clients in an offline setting, providing tailored interactions and curated luxury offerings as a personal shopper.

Key Responsibilities:

  • Customer Insights: Understand the unique preferences and desires of high-end customers, recommending luxury products to assist them in making informed purchasing decisions.
  • Superior Service: Analyze shopping behaviors in a face-to-face environment, delivering a superior standard of customer service through a highly personalized approach that caters to luxury preferences.
  • Relationship Building: Foster relationships with key luxury customers by offering exclusive previews, premium promotions, and invitations to upscale events hosted by Ounass.
  • Data Insights: Provide insights into luxury customer preferences to assist the buying team in curating an opulent selection of products meeting the demands of the high-end offline market.
  • Confidentiality: Ensure the highest level of confidentiality regarding customers' personal information, strictly using this data for Ounass' exclusive offline services.
  • Customer Database: Maintain a meticulously up-to-date database of exclusive luxury customers, including all relevant offline touchpoints to provide a seamless shopping experience.
  • Market Trends: Continuously monitor and analyze high-end offline market trends and competitors' strategies to ensure Ounass remains at the forefront of luxury retail, providing customers with the latest luxury offerings.