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Global Service Ambassador

1 week ago

Dubai, Dubai, United Arab Emirates The Net Global Full time
Job Profile

The ideal candidate will possess excellent communication skills, both written and verbal, and have a proven track record in customer service.

Responsibilities
  • Provide prompt and accurate responses to customer inquiries.
  • Manage customer interactions for various shipments, ensuring seamless service delivery.
  • Resolve customer complaints and manage claims in accordance with established standards.
  • Collaborate with cross-functional teams to enhance processes and elevate customer satisfaction.
  • Assist with billing and reporting, ensuring precision and compliance.
Skills and Qualifications
  • Bachelor's degree in Business Administration, Logistics, or a related field.
  • Proven experience in customer service, preferably in e-commerce or logistics.
  • Familiarity with CRM systems and customer service tools.
  • Strong organizational and multitasking abilities.
  • A proactive mindset focused on process improvement and customer satisfaction.
What We Offer
  • Competitive compensation package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.