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Head of Payment Solutions and Innovation

1 week ago

Dubai, Dubai, United Arab Emirates S.P.S People FZE Full time

The role of the Head of Payment Solutions and Innovation is a critical leadership position that involves driving the development and enhancement of payment channels and innovative payment solutions. This individual will lead a team to deliver seamless, secure, and customer-centric payment experiences across all payment channels while exploring and implementing cutting-edge payment technologies to maintain a competitive edge.

Key Responsibilities:
  • Strategy Development & Execution: Develop and implement the overall strategy for payment channels, including digital channels (mobile, online), card payments, and emerging payment technologies such as blockchain solutions and other innovations in payments;
  • Innovation & New Product Development: Identify, evaluate, and implement innovative payment solutions such as real-time payments, mobile wallets, contactless payments, and other emerging technologies in payments such as crypto solutions. Lead the product development lifecycle from idea analysis and evaluation to launch, including market research, feasibility studies, vendor selection, and management of project execution and product stabilization, followed by improvements/enhancements in payment channels/solutions;
  • Channel Management & Optimization: Oversee the performance and optimization of existing payment channels, ensuring high availability, security, and customer satisfaction. This includes managing relationships with vendors and partners and continuously improving processes and systems;
  • Team Leadership & Development: Lead, mentor, and develop a high-performing team of payment professionals. Foster a culture of innovation, collaboration, and continuous improvement;
  • Risk Management & Compliance: Ensure all payment activities comply with relevant regulations and industry standards. Implement robust risk management frameworks to mitigate fraud and security threats;
  • Vendor Management: Manage relationships with third-party payment processors, technology providers, and other vendors. Negotiate contracts and ensure service level agreements are met;
  • Budget Management: Track expenses and ensure cost-effectiveness;
  • Market Research & Competitive Analysis: Stay abreast of industry trends, competitor activities, and emerging payment technologies. Conduct market research to understand customer needs and identify opportunities for innovation;
  • Collaboration & Communication: Collaborate effectively with other departments such as IT, Marketing, and Customer Service to ensure seamless integration of payment solutions. Communicate regularly with senior management on the performance of payment channels and innovation initiatives.