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Guest Service Coordinator

2 weeks ago

Dubai, Dubai, United Arab Emirates The First Group Full time

We are looking for a dedicated and customer-focused Head Hostess to join our team at The First Group. In this role, you will be responsible for ensuring a high level of guest satisfaction through effective management of the hosting team and collaboration with the food and beverage staff.

The successful candidate will have a proven track record of delivering exceptional customer service, excellent communication skills, and a deep understanding of restaurant operations. They will also have the ability to problem-solve effectively and maintain a calm demeanor under pressure.

Key Responsibilities:
  • Lead and supervise the host/hostess team, ensuring smooth operations and high levels of guest satisfaction.
  • Oversee and manage reservations, ensuring guest preferences are noted and seating arrangements are optimized.
  • Collaborate with the food and beverage staff to ensure seamless communication and coordination.
  • Maintain a positive and welcoming atmosphere at the front of the house.