Hotel Room Attendant
1 week ago
Job Summary
We are seeking a highly motivated and detail-oriented Hotel Room Attendant to join our team at Accor. As a key member of our housekeeping team, you will be responsible for ensuring the highest standards of cleanliness and service in our guest rooms and public areas.
Key Responsibilities
- Clean and Service Guest Rooms
- Thoroughly clean and prepare guest rooms, bathrooms, and public areas to meet the highest standards of cleanliness and quality.
- Restock amenities and supplies as needed.
- Inspect and Report Maintenance Needs
- Conduct regular inspections of guest rooms and public areas to identify any maintenance or repair needs.
- Report any issues to the Housekeeping Supervisor in a timely and professional manner.
- Provide Exceptional Guest Service
- Greet guests warmly and professionally, ensuring a positive first impression.
- Address guest requests and inquiries promptly and courteously, providing solutions and alternatives when necessary.
- Adhere to Health and Safety Regulations
- Follow all health and safety protocols, including the proper handling and storage of cleaning chemicals.
- Report any safety concerns or incidents to the Housekeeping Supervisor immediately.
- Support Hotel Operations
- Collaborate with other departments, such as Front Desk and Food and Beverage, to ensure seamless guest service.
- Participate in ongoing training and development to enhance skills and knowledge.
Requirements
- Experience
- Minimum 1-2 years' experience in a similar role in a 5-star hotel.
- Skills and Qualifications
- Attention to detail and strong organizational skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Flexibility to take on various shifts and adapt to changing priorities.
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