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Guest Relations Manager Lead

1 week ago

Dubai, Dubai, United Arab Emirates SOFITEL Full time

Job Overview

The Guest Relations Manager will oversee all aspects of guest relations to maximize guest satisfaction. This role is ideal for individuals who are passionate about delivering exceptional customer service and ensuring a seamless experience for guests.

Key Responsibilities

  • Direct and coordinate all guest relations activities to achieve high levels of guest satisfaction.
  • Maintain open lines of communication with guests, management, and staff to ensure effective resolution of issues.
  • Develop and implement strategies to promote positive relationships with guests and increase loyalty.
  • Analyze guest feedback and make recommendations for improvements.
  • Liaise with other departments to ensure consistency in delivering exceptional guest experiences.

Requirements

  • Bachelor's degree in Hospitality or related field.
  • Minimum 3-5 years of experience in a supervisory role within the hospitality industry.
  • Excellent written and verbal communication skills.
  • Able to work independently and as part of a team.
  • Familiarity with hotel operations and software systems.

Benefits

  • Competitive salary and benefits package.