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Hotel Operations Manager
2 months ago
Key Responsibilities:
- Lead Front Desk Operations: Oversee the daily activities of the front desk team to ensure exceptional guest service and a seamless check-in/check-out process.
- Supervise and Train Staff: Provide guidance and support to front desk staff to enhance their skills and knowledge, promoting a positive and productive work environment.
- Guest Service and Resolution: Handle guest complaints and issues in a timely and professional manner, ensuring a high level of satisfaction and loyalty.
- Record Keeping and Reporting: Maintain accurate and up-to-date records and reports, providing valuable insights for hotel management to make informed decisions.
- Interdepartmental Coordination: Collaborate with other hotel departments to ensure smooth operations, effective communication, and a cohesive team effort.
- Scheduling and Inventory: Assist in creating schedules for front office staff and monitor the inventory of supplies and equipment to maintain optimal levels.